FAQ
INVITATIONS & PAPER GOODS
WHAT DOES THE PROCESS OF GETTING A CUSTOM INVITATION MADE LOOK LIKE?
To get an more overview of our entire custom invitation process, check out our About page.
The entire process takes about 4-6+ weeks to complete which includes consultation, contract & invoice, design, revisions, proofing, production, and assembly.
DO YOU CURRENTLY OFFER DIGITAL INVITATIONS FOR US TO PRINT OURSELVES?
In order to maintain our standard of quality and keep that personal touch, the the entire design, printing, and assembly process is managed in-house.
You have the option to receive a non-editable, digital version of your invitation for an additional charge.
IF I DON'T HAVE ALL MY INFORMATION AND DETAILS YET, CAN I STILL START MY DESIGN PROCESS?
Yes! After you sign your contract & put down your deposit, the design process will start and your project is added to the production schedule. As you receive more information for your event and finalize details, further design work can be done as needed.
WHEN SHOULD I CONTACT YOU TO GET CUSTOM INVITATIONS MADE?
As always; the sooner, the better. It's recommend you contacts 6 months ahead of you event date to give ample time to work on your invitations.
As a rule of thumb, you'll want to send invitations 3-5 months before the date of your event and save the dates 6-8 months before your event.
CAN WE GET A PHYSICAL SAMPLE OF YOUR WORK?
Physical samples aren't offered at the moment but a full range of our invitation styles & suite are available here. Rest assured, you'll receive full digital proofs and mock-ups of your design will be provided and signed off by you throughout process before anything is made.
HOW MANY INVITATIONS SHOULD I ORDER?
You should be order one full invitation suite per couple, family, or household. Remember to order extra for keepsakes & detailed photos
Typically this number is about 60%-70% of your head count or about 1.5 guests per household.
SIGNAGE, RENTAL, DAY-OF ITEMS
WHAT DOES THE PROCESS OF GETTING CUSTOM ITEMS MADE LOOK LIKE?
To see an overview outline of our entire process for custom event items, check out our About page.
Keep in mind that the majority of what is offered is customized and tailored to your event. To keep this process as smooth as possible, it is recommend that you have some design elements, a mood board, color palette, inspiration etc. ready at least 1-2 months prior to your event.
WHEN SHOULD I CONTACT REGARDING SIGNAGE OR DAY-OF ITEMS?
As always, the sooner the better so everything can be prepared and ready for your event in advance. We generally ask for at least 4 weeks to source and create your items for your events. There is limited availability for items that require delivery & setup.
CAN I MAKE ANY CHANGES TO MY DESIGN OR ITEMS?
Once you approve and sign off on your final design, no major changes can be made to your design.
For certain day-of items (such as seating chart signs), we understand that you may not have everything finalized until a few weeks before your event. We may accommodate changes up until 5 days prior to your event*. No changes can be made after this point.
*Additional charges may incur depending on the amount of changes that need to be made.
WHAT ARE THE TERMS FOR PICK-UP?
You will have 2 days before the event to pick up your item. If your item is a rental, you will have up to 5 days after your event to bring your items back.
Failure to return rental items in time may result in additional charges. If you choose to have your items delivered & setup, none of this will apply to you.
CAN I JUST RENT THE BASE AND ADD MY OWN DESIGN?
Since design is where the majority of the value lies when working with me, I do not offer any of our rentals for you to personally customize or DIY.
In order to maintain the integrity of my design work and ensure your event is cohesive with what we design and craft for you, I won't allow any other vendors who are providing the same type of services as at your event unless given explicit permission as outline in your contract. This involves any signage, paper goods, or our personalized day-of items etc. We are more than happy to work with you if you would like more items within these categories and generally can offer a better deal for you overall if you book multiple services with me.
WHAT DO I GET TO KEEP AFTER MY EVENT?
You'll get to keep anything that isn't a rental. This will be explicitly outlined in your final contract and invoice to ensure there is no confusion.
DO YOU OFFER ANY FLORALS OR DECOR FOR YOUR SIGNAGE OR DISPLAYS?
No, I don't. Any florals or additional décor items outside of what has been agreed upon needs to be discussed with your florist or decorator/planner. I can work with your florist or decorator to ensure our displays are adequately decorated. In any case, we highly recommend you get florals or extra decor to pair with our signage items.
If you are in need of a florist or decorator, check out our preferred vendors list!
WHAT IS YOUR PROCESS FOR DELIVERY/SETUP?
Depending on the item, there may be additional charges to deliver, setup, and pickup your items. These charges depend on the distance of the venue and the size & quantity of items.
There are some smaller rental items that you can pick-up to help save on costs.
WHAT AREAS DO YOU CURRENTLY SERVICE?
At the moment, the greater Houston area is our primary location of service. This includes areas such as Cypress, Tomball, Katy, Sugar Land, Richmond, Pearland, The Woodlands, Spring, Humble. Delivery and service fees are dependent on the venue location. This amount will be in your invoice and contract. Take a look at our Service Area map below.
We can also service areas that in areas within a 90 minute drive of Houston for additional charges (Galveston, Magnolia, Conroe, Brookshire, Waller, College Station, Brenham, Columbus).
If you are outside of the greater Houston area (Dallas, Austin, San Antonio, Corpus Christi, Beaumont), please reach out to to see if I can accommodate your event.
DO YOU HAVE ANY MINIMUMS FOR EVENTS?
For any events in the greater Houston event, our minimum for on-site setup is $600 (not including taxes & fees). Any events outside of the greater Houston area, our minimum is $1200 (not including taxes & fees).
PAYMENT & MISC.
WHAT IS YOUR PAYMENT PROCESS?
To lock in your date and spot in our production schedule, a 50% non-refundable deposit must be paid and an agreement must be signed through our portal. The remainder 50% must be submitted 14 days prior to your event.
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All payment will be done through our portal system to ensure all designs, documents, and agreement are in one central location.
WHAT IS YOUR CANCELLATION/REFUND POLICY?
If for some reason you have a cancellation and have paid your deposit, we are unable to offer any refund on your deposit. We can offer to reschedule our services for you (subject to date availability).
Once your items have been produced, no part of your payment will be refunded for any reason. Further terms are outlined in the contract when you're ready to book.
WHY SHOULD I WORK WITH A PREFERRED VENDOR?
All our preferred vendors are people in the industry I've worked with multiple times and have a great working relationship with. They're amazing at what they do, hold their work to a high standard of quality, and are people you can trust to execute your vision.
DO YOU OFFER PAYMENT PLANS?
Payment plans are available for any orders that are above $500 total. The 50% non-refundable deposit must still be received to lock in your date. The remainder 50% can be paid at your convenience and schedule up until 14 days prior to your date. Full payment must be cleared 14 days prior to your event.
When filling out our form, we recommend that you let me know your budget so I can help guide you to make the best decision within your budget.
DO YOU OFFER ANY DISCOUNTS?
If you are working with any of our preferred vendors, you may receive a discount along with priority access to our offering during busier times. Just be sure to mention it in your contact form or let our preferred vendor partner know.
If you book me for your entire wedding process (save the dates, invitations, signage & day-of items, thank you cards) or are a returning client, I offer a discount for your continued support!
SERVICE AREA
No Delivery Fee
$75 Delivery Fee
$150 Delivery Fee
$200 Delivery Fee
$300+ Delivery Fee
Please refer to this map as a general guide to understand what your delivery fee may be.
